Driver - Toronto

Position Overview 

The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks including vehicles with a gross vehicle weight (GVW) of greater than 26,001 lbs. Responsible for obtaining and maintaining a CDL license and heavy-duty DOT certification as required by state law to operate vehicles with a GVW over 26,001 lbs.     

Key Job Responsibilities  

Driving, Delivery, and Pick-up Asset  

• Drive Encore owned, leased, or rented vehicles including vans and box trucks that may exceed a gross vehicle weight (GVW) of 26,001 lbs
• Maintain set routes and schedules as directed by their supervisor to meet customer expectations
• Loading and unloading of vehicles
• Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
• Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
• Obey all applicable traffic laws and drive according to the weather/road conditions
• Able to complete a manual and/or electronic log book, based on an assigned region 

Customer Service 

• Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers  
• Maintain a positive relationship with all clients through effective communication and interaction
• Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs  

Equipment Handling 

• Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment.
• Participate in annual physical inventory process. 
• Perform quality control and equipment staging in warehouse as directed.
• Ensure all equipment is picked up and/or delivered on site. 

Vehicle Maintenance 

• Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required.
• Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.
• Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip. 
• Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc.
• Identify mechanical maintenance needs as they occur.
• Report any vehicle damages or traffic violations to immediate supervisor in a timely manner. 

Job Qualifications 

• High School Diploma / GED 
• Drive trucks with a Gross Vehicle Weight Rating (GVWR) under and above 26,001 lbs.
• CDL license and heavy-duty DOT certification as required 
• Valid Driver’s License minimum of 2 years driving experience
• Clean driving record
• Basic Computer Skills 
• Exceptional customer service skills
• General knowledge of vehicle inspection and maintenance
• General understanding of proper load securement
• Proficient using GPS and other routing systems
• Ability to drive or sit for long hours at a time
• Good communication skills with internal and external customers
• High degree of team work with customers, peers, and managers
• Ability to use and understand automated routing software
• General competencies skills in smartphone use
• Serve as a brand advocate and ambassador in every interaction
• Ability to maneuver vehicle in heavy city traffic conditions 

Competencies 

• Ownership 
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscience
• Ensures Accountability
• Instills Trust
• Communicates Effectively
• Action Oriented