Sales Manager, Hotel Services Four Seasons TorontoJob ID SALES02597 Date posted 04/23/2019 Location Toronto, Ontario Position Type Full-Time
The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV’s sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the PSAV network, leveraging contacts to secure additional opportunities with existing customers.
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
- BS/BA or 1+ years of PSAV or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is required
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
Competencies (by Core Values)
- Decision Quality
- Business Insight
- Builds Networks
- Plans and Aligns
- Instills Trust
- Demonstrates Self-Awareness
Team members must be able to meet the physical demands below in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.
Hours Per Day
Lifting 0 - 15 lbs*
Lifting 16 – 50 lbs*
Lifting 51 - 100 lbs
Lifting Over 100 lbs
Carrying 0 - 15 lbs*
Reaching (above your head)
Carrying 16 – 50 lbs*
Carrying 51 - 100 lbs
Carrying Over 100 lbs
Pushing/Pulling 0 - 15 lbs*
Pushing/Pulling 16 – 50 lbs*
Pushing/Pulling 51 - 100 lbs*
Pushing/Pulling Over 100 lbs
*Identifies the physical requirements that team members perform without assistance.
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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