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Company Overview

PSAV is a global leader in event experiences. We provide creative, production, advanced technology and staging to help meeting planners deliver more dynamic and impactful experiences at their events. Our team consists of more than 9,000 professionals across 1,500 on-site venue locations and 49 branch offices within the United States, Canada, Mexico, Europe, the Caribbean, and the United Arab Emirates. We support over 1.5 million meetings annually and, on average, are hired by more than 1,100 meeting planners and event organizers each day. PSAV is the trusted partner and exclusive on-site provider of choice at leading venues including Marriott, Hilton, Hyatt, Four Season, Ritz-Carlton, Sheraton, Westin, and Fenway Park. The company is headquartered in Schiller Park, IL near O’Hare airport.

Career Opportunity

Director Event Technology - Delta St. John's

Job ID 206515 Date posted 11/27/2018

Position Overview

Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.

Key Job Responsibilities  (Weight %)

Financial and Labour Management  (20%)

Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures.

Sales Management  (20%)

Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property’s market position and share.

Account Management  (20%)

Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, and all vendors. Mentor technicians to also provide this level of customer service.

People Development  (20%)

Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.

Information Management, Reporting and Company Support  (12%)

Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.

Equipment Security/Maintenance  (8%)

Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas.

Job Requirements

Minimum of Associates or Bachelor’s Degree, or equivalent experience.

  • Three or more years of audiovisual technical experience, including at least one year of previous supervisory experience.
  • Completion of P.A.S.S. and other training requirements.
  • Proficiency in the use of audiovisual equipment and company computer software and systems preferable.
  • Effective leadership abilities and customer satisfaction focus.

Required Skills

See Job Description



Required Experience :

See Job Description



Job Location
St. John's,Newfoundland and Labrador,CA

Position Type
Full-Time/Regular

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Tremendous Worldwide Growth

Your career and ambitions aren’t tied down to one venue. From Los Angeles to London, we are the exclusive on-site event technology provider to over 1,400 venues globally.

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Comprehensive Benefits

Our 8,200 highly trained employees might not take center stage at events, but we make sure they are rewarded for being stars. Competitive salary, a full range of benefits and a true work-life balance are all part of the package.

PSAV Benefits

Hundreds of Career Paths

Whether you do your best work behind a soundboard or in front of a sales team, PSAV will help you find a career path that leads to personal and professional fulfillment.

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A Day In The Life

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  • Sales

    Our passionate sales staff provides frontline exposure for PSAV and works with customers to develop custom solutions to meet their objectives.
  • Technician

    Today’s technology includes dynamic audiovisual, creative, digital, staging and facility services.
At PSAV, we provide quality equipment, memorable service and the latest in technology.
  • Rigging

    Providing customers with access to a robust network of rigging professionals, extensive inventory, and established safety programs is a hallmark of PSAV’s rigging service.
  • Reception

    We offer services to create a seamless extension of your team and serve your guests in the same manner they are accustomed to from your own staff.

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PSAV is always looking for talented people who are excited to help create memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.

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