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Operations Director, Hotel Services

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Job ID 207482 Date posted 02/09/2019

Position Overview

To ensure the highest standards of service to the client/guest while maintaining Event Technology operations efficiency, intradepartmental communication, and a cohesive relationship with other departments.

Key Job Responsibilities (Weight %)

Staff Development (50%)

Interviewing, selecting, training and conducting performance appraisals and coaching employees as well as plans and directs the work of technicians. Resolving employee situations or guest challenges. Manage the development of the Event Technology department and staff.

Labor Management (30%)

Oversee the daily sets and clears of group business. Schedule staff members to ensure appropriate business levels will be accommodated. Plan and direct the work of the technicians.

Asset Management (10%)

Research and remain current on new technology and equipment to purchase (ie. audio, visual, rigging, lighting, etc.)

Communication (5%)

Perform exceptional communication skills throughout all functions of the job i.e. guests, department managers, and fellow employees.

Training (5%)

Supportive to property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs to assure the continual upgrading of department personnel.

Required Skills
  • Minimum of High School graduate/GED, AA/BS preferred.
  • Minimum of 3 or more years of audiovisual technical experience, including at least 1 year of previous supervisory experience.
  • Demonstrate extensive knowledge of audiovisual equipment and computer software systems.
  • Ability to lead team members and work effectively with clients.

Job Location

Position Type
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You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a     company-matching 401(k).