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Network Operations Center Engineer, IS

Job ID NOCEN05722 Date posted 11/07/2019 Location Schiller Park, Illinois Position Type Full-Time

Position Overview

Internet Services (IS) is a service provider organization delivering network services to clients and hoteliers in the hospitality industry. Internet services are installed and operated within meeting and guest rooms in hotels and other event facilities. Engineer responsibilities include the support of WAN/LAN, wireless, voice, and video network solutions. Act as a consultant to clients and internal PSAV employees providing expert internet and event design and configurations. This position reports to the Network Operations Center (NOC) Manager.

The right candidate will identify with PSAV’s core promises to its internal and external customers; Hospitality, Responsiveness, Ownership and Professionalism.

Key Job Responsibilities

Incident Response Management

Primary incident response responsibilities include support for end users utilizing meeting and guest room networks under management and integration of new network installations into the Network Operations Center (NOC) systems. Act as level two support for level one field employees and guest room support teams. Document incidents and network changes and perform root cause analysis as required. Follow department Standard Operating Procedures (SOP) and maintain centralized operational documentation. Provide emergency on-site support.

Event Engineering

Consult with internal and external end users on event and network requirements including pre-sales discovery and support. Review and respond to client request for proposals (RFP) and maintain temporary event documentation as required. Coordinate with onsite staff and IS event and installation teams for resource management. Provide custom network designs and configurations as required. Provide custom event reporting and analytics utilizing enterprise-class tools as required.

Internet Monitoring and Maintenance

Responsible for monitoring and analyzing network performance and device behavior and adhere to departmental standards and service level agreements (SLA). Proactively identify and remediate potential network issues. Follow incident response management procedures, acknowledgement and support of alerts, and provide reports and escalation information to stakeholders. Perform routine network preventative health checks and maintenance.

Training and Research & Development

Responsible for staying current with approved network hardware and software manufactures, such as; Cisco, Ruckus, HP, Solarwinds, Apple, Microsoft, etc. Prepare and deliver training, guides, and formal documentation to colleagues on specific hardware and software as directed. Utilize in-house lab environment for testing new functionality, features, and software upgrade as well as simulating current issues and behaviors of client setups.

Job Qualifications

  • Bachelor of Computer Science or equivalent job experience
  • Preferred Certifications: Cisco (CCNA), CompTIA Network+, HP, or other equivalent internet and wireless vendors
  • 3+ years of Cisco IOS and hardware experience. Familiarity with the following Cisco hardware:
    • 2800, 2900, 3900, 4451x, ASR 1001, or better series routers
    • 2950, 2960/S/X, 3560/X, 3750/X, 4500, or better catalyst switches
    • 2500, 4400, 5800, or better Wireless LAN Controllers
    • 1130-3500, 1600-3600, 1700-3700 or better autonomous and LWAP/CWAP series access points
  • Experience with Cisco ACS, Prime/WCS, Solarwinds products, or other network monitoring tools preferred
  • Proficient in and understanding of QoS, ACLs, IPSEC/VPNs, TCP/IP, DHCP, and ISP circuit technologies
  • General experience with Desktop Operating Systems – Win7, Vista, WinXP, Mac
  • Strong documentation skills and ability to use Microsoft Office, Visio.
  • Demonstrated troubleshooting skills
  • Strong verbal and written communication skills, including the ability to influence other levels of management, develop technical documentation, and create customer / internal communications


  • Building Consensus
  • Influence
  • People Development
  • Exceed Customer Expectations
  • Teamwork
  • Communication Skills


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You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a     company-matching 401(k).