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Accounts Receivable Specialist

Schiller Park, Illinois Job ID: ACCOU05107

Overview

Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At PSAV, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

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Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technicial Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

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The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we will positively impact the world

Connecting and inspiring people

Mission

What we do every day

Invaluable partner on our customer's journey

Values

The way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • U.S. Benefits

    Medical, Dental, Vision and Life Insurance
    Health Savings & Health Reimbursement Accounts
    Flexible Spending Accounts
    Employee Assistance Program
    Retirement Planning Options (401k)
    Career Wear Reimbursement
    Part Time Regular Benefit Offerings
    Variety of Volunteer Benefits
    Commuter/Transit Benefit

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit Evaluations

  • Training & Development

    Classroom/On the Job Training
    PSAV University
    Career Pathing

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID ACCOU05107 Date posted 10/09/2019

Position Overview

Under general supervision, the Accounts Receivable Analyst will be responsible for providing customer service support in regards to account reconciliation for specific strategic accounts across several PSAV divisions. In addition, this person will provide reports/analysis to our customers/Collections team and work on special projects as assigned. This job will report into the Accounts Receivable Manager.

The right candidate will identify with PSAV’s core values - Deliver World Class Service, See the Big Picture, Value People, Drive Results, and Do the Right Thing.

Key Job Responsibilities

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Account Reconciliations

  • Perform in depth account reconciliations for customer accounts as a result of billing, payments, credit memo, or other adjustments.
  • Processing customer refunds as required.
  • Determine, justify and create credit/debit memos and write off adjustments.

Customer Service

  • Support Collections team in resolving customer accounts
  • Share the responsibility along with other analysts to responding timely to statement inquiries and other questions on the PSAV Accounts Receivable master phone line and e-mail address.
  • Establish and maintain strong working relationships with other PSAV departments and team members by providing outstanding customer service and responsiveness to all inquiries.

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Reporting

  • Provide routine or specific reporting to meet customer requests, contractual requirements, or internal activity/revenue reporting.

Special Projects

  • Projects include audit support, month end tasks and other duties as assigned.

Job Qualifications

  • High School diploma
  • Minimum 3+ years collecting and/or credit analysis experience
  • Excellent verbal skills, including negotiation skills
  • Advanced computer skills with an emphasis on Microsoft Excel.
  • Oracle experience a plus

Competencies

This section lists the Competencies that are required for this job.

  • Highly motivated
  • Self-directed
  • Performance driven
  • Keen attention to details

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