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Senior Accounts Receivable Specialist

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Job ID 207301 Date posted 01/23/2019

Position Overview

Under general supervision, the Sr. Accounts Receivable Specialist will be responsible for providing customer service support in regards to account reconciliation for specific strategic accounts across several PSAV divisions.  In addition, this person will provide reports/analysis to our customers/Collections team and work on special projects as assigned.  This job will report into the Supervisor, Accounts Receivable.

The right candidate will identify with PSAV’s core values - Deliver World Class Service, See the Big Picture, Value People, Drive Results, and Do the Right Thing.

Key Job Responsibilities

Account Reconciliations                                                                                                                                                          

  • Perform in depth account reconciliations for customer accounts as a result of billing, payments, credit memo, or other adjustments.
  • Determine, justify and create credit/debit memos and write off adjustments.
  • Point person for all credit memos specific to the collection process
    • Bad Debt
    • Collection Expense

Cash Application                                                                                                                                                                         

  • Investigate and apply/refund all unidentified payments posted to internal accounts
  • Administer PSAV’s unclaimed property process quarterly
  • Processing customer refunds as required
  • Assist in developing and executing event deposit tracking & allocation

Customer Service                                                                                                                                                                       

  • Oversees handling of the AR Shared Phone Line, ensuring voicemails are distributed among the team
  • Support Collections team in resolving customer accounts
  • Share the responsibility along with other analysts to responding timely to statement inquiries and other questions on the PSAV Accounts Receivable e-mail address. 
  • Establish and maintain strong working relationships with other PSAV departments and team members by providing outstanding customer service and responsiveness to all inquiries. 


  • Prepare recurring weekly/monthly reports for venue partners
  • Provide routine or specific reporting to meet customer requests, contractual requirements, or internal activity/revenue reporting.

Special Projects                                                                                                                                                                           

Projects include audit support, month end tasks and other duties as assigned.

Required Experience :

Job Qualifications

  • Minimum of a High School Diploma
  • 5+ years of experience with business-to-business experience preferred.
  • Excellent verbal skills, including negotiation skills
  • Advanced Computer Skills with an emphasis on Microsoft Excel
  • Oracle experience a plus



Competencies (by Core Values)

  • Responsiveness: Demonstrate care, concern, urgency and flexibility when serving my customers
  • Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems
  • Ownership: I will own and resolve each interaction with my customers
  • Decision Quality: Makes good and quality decisions that keep the organization moving forward
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Cultivates Innovation: Creates new and better ways for the organization to be successful
  • Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies
  • Values Diversity: Recognizes the value that different perspectives and cultures bring to an organization

Work Environment


Work is performed primarily in an office environment. Team members must adhere to appearance guidelines as defined by PSAV based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.


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