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Company Overview

PSAV is a global leader in event experiences. We provide creative, production, advanced technology and staging to help meeting planners deliver more dynamic and impactful experiences at their events. Our team consists of more than 9,000 professionals across 1,500 on-site venue locations and 49 branch offices within the United States, Canada, Mexico, Europe, the Caribbean, and the United Arab Emirates. We support over 1.5 million meetings annually and, on average, are hired by more than 1,100 meeting planners and event organizers each day. PSAV is the trusted partner and exclusive on-site provider of choice at leading venues including Marriott, Hilton, Hyatt, Four Season, Ritz-Carlton, Sheraton, Westin, and Fenway Park. The company is headquartered in Schiller Park, IL near O’Hare airport.

Career Opportunity

Manager, Sales Operations

Job ID 206647 Date posted 12/05/2018

Position Overview

The Sales Operations Manager will be responsible for planning and executing initiatives for end to end management of programs in order to meet delivery, service, and revenue goals across the company. Lead a team that collaborates with Marketing, Finance, IT, Product Specialists, and Global Learning, this role will proactively identify and address gaps in processes, tools, and other areas of opportunity related to sales force effectiveness & revenue generation.   This role will also ensure sales projects and programs are delivered on time, on-budget, and accomplish the desired business objectives. This position reports into the VP, Sales Operations.

Key Job Responsibilities

Sales Programs and Enablement

  • Plan and deliver sales programs around quarterly business reviews, account planning, specialty products revenue, sales contests, discount management, and other efforts that improve revenue opportunity and create consistency for our customers.
  • Identify additional needed resources and collaborate with Marketing, Product Specialists, and other teams to build and implement seller guides, SOPs, and tools that support product and service revenue goals
  • Partner with sales and marketing to refine the lead qualification process and analyze and report on campaign performance
  • Work with Global Learning and Product Specialists to implement training that ensures program participants are knowledgeable about all customer solutions, as well as the technology and tools used in their sales efforts.

Process Improvement

  • Quantify opportunities in the sales organization and evaluate the impact of changes to process, tools, and staffing in support of sales initiatives; define and document business cases.
  • Liaise with IT teams to define and build automation requirements. Collaboratively define future-state processes by interfacing with sales and operations teams across the business.
  • Refine customer segmentation, assist with territory management, and enhance renewal and upsell processes
  • Influence CRM and sales technology strategy to ensure accounting of the full lead to revenue life cycle

Project Management

  • Work with various business owners and the broader SEO team to develop and drive the execution of sales initiatives within PSAV.
  • Establish strong working relationships with your team and other departments in the organization that support the accomplishment of team goals
  • Manage small, medium, and large cross-functional projects; plan budgets and maintain schedules, resource availability, and deliverables to ensure they meet acceptance criteria.
  • Facilitate the development of project plans, track progress, and deliver project commitments.
  • Identify, prioritize, and mitigate project risks and issues. Communicate program metrics, issues, changes, and status to stakeholders.

People Leadership

  • Hire, train, and develop a team of Sales Operations professionals supporting various sales divisions across the company; prioritize, lead, and assign work based on team member strengths and roles
  • Responsible for all aspects of technical training, career development, performance management
  • Implement and cultivate a team environment that focuses on service levels, customer satisfaction, and productivity.
  • Ensure team members are equipped with required tools, processes and procedures to create an effective and efficient organization.

Required Experience :

Job Qualifications

  • Bachelor’s degree or equivalent work experience required
  • 5+ years’ experience in sales operations or program management roles
  • Strong competence in Microsoft Office, in particular Microsoft Excel and advanced Excel capabilities
  • Familiarity with Continuous Improvement (CI) methodologies, tools, and processes.
  • Knowledge of agile project management processes and tools.
  • Must be able to multi-task; ability to handle multiple projects while prioritizing work assignments
  • Excellent communication skills with an ability to work at all levels of the organization
  • Results focused. Able to meet project deadlines and deliver results against specific timetables
  • Manage input from multiple stakeholders and execute to a common vision


  • Optimizes Work Processes
  • Hospitality
  • Action Orientation
  • Collaborates Responsiveness
  • Drives Quality Results



Job Location

Position Type

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Tremendous Worldwide Growth

Your career and ambitions aren’t tied down to one venue. From Los Angeles to London, we are the exclusive on-site event technology provider to over 1,400 venues globally.

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Comprehensive Benefits

Our 8,200 highly trained employees might not take center stage at events, but we make sure they are rewarded for being stars. Competitive salary, a full range of benefits and a true work-life balance are all part of the package.

PSAV Benefits

Hundreds of Career Paths

Whether you do your best work behind a soundboard or in front of a sales team, PSAV will help you find a career path that leads to personal and professional fulfillment.

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A Day In The Life



  • Sales

    Our passionate sales staff provides frontline exposure for PSAV and works with customers to develop custom solutions to meet their objectives.
  • Technician

    Today’s technology includes dynamic audiovisual, creative, digital, staging and facility services.
At PSAV, we provide quality equipment, memorable service and the latest in technology.
  • Rigging

    Providing customers with access to a robust network of rigging professionals, extensive inventory, and established safety programs is a hallmark of PSAV’s rigging service.
  • Reception

    We offer services to create a seamless extension of your team and serve your guests in the same manner they are accustomed to from your own staff.

College Students: Ready To Roll?

PSAV is always looking for talented people who are excited to help create memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.

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