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Technician - Audio Visual - Fairmont Chateau Frontenac

Québec, Canada Job ID: 206665

Overview

Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At PSAV, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

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Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technicial Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

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Employee Quotes

The ability to put on the big shows that my hotel plans out, or to teach the incoming technicians how to make these shows happen, is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

– Miguel
(Technical Lead)

All it took was applying myself in my role within the company and in no time I was getting to witness incredible things, meet important people from all over the globe, and see the big picture through the lens of PSAV.

– Peyton
(Technical Lead)

We don't sell projectors and mics, we sell a service. PSAV is all about getting the details perfect, planning and constantly putting forth the best quality and service to our clients.

– London
(Technician)

I enjoy working at the hotel property because every day is a new experience, I work with an amazing upbeat and supportive team, and the production of each unique show is breath-taking.

– Taylour
(Sales Coordinator)

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we will positively impact the world

Connecting and inspiring people

Mission

What we do every day

Invaluable partner on our customer's journey

Values

The way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • U.S. Benefits

    Medical, Dental, Vision and Life Insurance
    Health Savings & Health Reimbursement Accounts
    Flexible Spending Accounts
    Employee Assistance Program
    Retirement Planning Options (401k)
    Career Wear Reimbursement
    Part Time Regular Benefit Offerings
    Variety of Volunteer Benefits
    Commuter/Transit Benefit

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit Evaluations

  • Training & Development

    Classroom/On the Job Training
    PSAV University
    Career Pathing

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID 206665 Date posted 12/06/2018

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. 
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.

Required Experience :

Job Qualifications

  • High School Diploma required. Associate’s degree is preferred.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio visual experience or equivalent in educational environment is preferred.
  • A valid driver’s license is required for team members that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Action Oriented
  • Tech Savvy
  • Ensures Accountability

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

2-3 hours

Lifting      0 - 15 lbs*

Continuously

Standing

4-5 hours

Lifting      16 – 50 lbs*

Frequently

Walking

4-5 hours

Lifting      51 - 100 lbs  (2+ persons)

Occasionally

Stooping

2-3 hours

Lifting      Over 100 lbs  (2+ persons)

Occasionally

Crawling

2-3 hours

Kneeling

2-3 hours

Carrying Requirements

Frequency

Bending

2-3 hours

Carrying      0 - 15 lbs*

Continuously

Reaching (above your head)

2-3 hours

Carrying      16 – 50 lbs*

Frequently

Climbing

0-1 hours

Carrying      51 - 100 lbs  (2+ persons)

Occasionally

Grasping

4-5 hours

Carrying      Over 100 lbs 

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Continuously

Pushing/Pulling      0 - 15 lbs*

Continuously

Distance Vision

Continuously

Pushing/Pulling      16 – 50 lbs*

Frequently

Color Vision

Frequently

Pushing/Pulling      51 - 100 lbs*

Frequently

Peripheral Vision

Occasionally

Pushing/Pulling      Over 100 lbs

Occasionally

Depth Perception

Frequently

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. 

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.



Job Location
Quebec City,Quebec,CA

Position Type
Full-Time/Regular

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