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Technical Lead Audio Visual Marriott Grand Lakes Orlando

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Job ID TECHN01294 Date posted 02/05/2019

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.

Customer Service

  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Be a leader, mentor and coach for other Technicians on PSAV’s Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Work with clients to finalize invoices.
  • As needed, work within PSAV systems and applications

Job Qualifications

  • High school diploma required. Associate’s degree is preferred.
  • Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix (@PSAV/HR/Global Learning).
  • Achieve three, Technical Level 2 Certifications (2 must be A,V,L or P and 1 from the remaining 6). See Skill Set Addendum.
  • 2-3+ years of customer service or hospitality experience is preferred.
  • 2-3+ years of audio visual experience is required.
  • A valid driver’s license is required for team members in positions that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Decision Quality
  • Tech Savvy
  • Communicates Effectively
  • Drives Results
  • Instills Trust

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a     company-matching 401(k).

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