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Project Manager- Event Applications

Job ID PROJE07329 Date posted 02/11/2020 Location New York , NY 10011 Position Type Full-Time

Position Overview

A Project Manager (“PM”) at Concise a PSAV family of companies manages the end-to-end production, onsite
execution and post-event wrap up of client event apps throughout the year. PMs work
closely with the Head of Project Management, Head of Operations, Development Team,
and onsite Technicians to ensure a seamless event service is provided to Concise
clients. During busy periods, namely the Spring and Fall, PMs manage up to ~6-8 client
event apps at one time, all with varying production schedules. The PM reports to the
Head of Project Management, North America (Concise).


Key Job Responsibilities


Event Project Management


● Pre-Production: Lead kick-off calls, ensure timely client communication, run status calls,
provide production schedules, manage app design + build, content population of each
app, oversee all logistical planning of each event, and ensure there is a constant app
review process with the client.
● Onsite execution: Manage a team of onsite technicians and assistant project managers
throughout each client event. The PM is the primary point of contact for the client, and
oversees the running of the event app onsite. He or she will also resolve any issues
which may arise onsite, working in a team with the rest of the onsite crew.
● Post Event: Provide each client with their event app analytics and data within 48 hours of
their show concluding, and sending the client’s Post Event Email to each attendee.
Provide clear, well-written reports on each event to management.
● Financial reconciliation of the event and debrief calls with the client.

Customer Service & Client Liaison

● Manage clients’ expectations and provide them with continuous education on the app’s
different & updated functionalities while finding the optimal way to leverage these
throughout each event.
● Build app instruction guides and documents for clients, lead app review meetings with
client
● Ensure Concise’s ‘white-glove service’ level is always maintained for each client and
event.

Product Management

● Work closely with the Head of Project Management, Design Team and Development
Team to design, build, and manage client apps.
● Load in and test content through the Content Management System.
● Work with Quality Assurance testing teams to address app user performance issues
● Remain up to date on current app version knowledge, report app bugs & submit new
feature requests.
● Discuss and manage bespoke app development work requested with the Development
Team.


Finance Management


● Reach out to repeat clients to confirm future and additional meetings.
● Work alongside the Sales and Finance teams to scope a project and create quotes for
repeat clients, ensure the client quotes are always kept up to date, to reflect the current
scope of the project.
● Manage the onsite budget, and flag budget concerns in a timely manner.
● Review and issue final invoices to clients, following the post-event reconciliation of each
event.


Logistics Coordination


● Book travel, accommodation, confirm dietary requirements and other logistical elements
(network requirements, iPad storage, charging, room access etc.) with clients for each
event.
● Responsible for creating and updating an Onsite Schedule, or Call Sheet, ahead of each
event for the onsite team.
● Run internal Team Briefings ahead of each event.


Job Qualifications
● Bachelor’s degree preferred, or relevant work experience considered
● 1-3 years of Project Management and/or Event Management Experience in a clientfacing
role.
● Previous work experience in a small tech company or with web development
technologies is a plus.
● Client relationship experience
● Budget management experience
● Must possess a strong work ethic, positive can-do attitude, and thrive in a fast-paced,
dynamic work environment.
● Must have the ability to work efficiently and effectively on multiple projects
simultaneously with varying deadlines.
● Willing and able to work nonstandard work hours, weekends and travel (up to 50%).

Competencies
● Excellent interpersonal, oral, written communication, and time management skills.
● Highly organized, accurate, detail-oriented, with strong project management skills and
the ability to prioritize and multitask.
● Strong team player and ability to manage small and large teams on-site.
● Resourceful individual with the ability to work independently and to work well under
pressure to meet established deadlines.
● Ability to learn new technical terminology and processes easily.
● A calm and flexible approach to handling pressure and stress.
● Proficiency in Microsoft Office suite, Adobe Creative Suite and other online documents,
such as Google Docs.
● The ability to lift/carry up to 50 lbs on occasion to help move equipment may be required.

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a     company-matching 401(k).

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