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Company Overview

PSAV is a global leader in event experiences. We provide creative, production, advanced technology and staging to help meeting planners deliver more dynamic and impactful experiences at their events. Our team consists of more than 9,000 professionals across 1,500 on-site venue locations and 49 branch offices within the United States, Canada, Mexico, Europe, the Caribbean, and the United Arab Emirates. We support over 1.5 million meetings annually and, on average, are hired by more than 1,100 meeting planners and event organizers each day. PSAV is the trusted partner and exclusive on-site provider of choice at leading venues including Marriott, Hilton, Hyatt, Four Season, Ritz-Carlton, Sheraton, Westin, and Fenway Park. The company is headquartered in Schiller Park, IL near O’Hare airport.

Career Opportunity

Client Network Services Manager II

Job ID 206509 Date posted 11/27/2018

Position Overview

Reporting to the local venue Director with additional oversight by Regional CNS (Client Network Services) management, manage the day to day operation of IT, network and related client facing services at the location level.  Maintain the equipment and infrastructure, position and sell the solution, execute events and provide outstanding internal and external customer service. 

Key Job Responsibilities

Technical Sales:

  • Under direction from local Director and Client Network Services, manage the technical sales of Internet Services and related products (i.e. phones, computers, printers, webcasting etc.) by applying a working knowledge of such technologies and sound sales skills.
  • In collaboration with the sales team, conduct proactive pre-sales discovery, determine client need, negotiate and accurately quote and price the appropriate solution. Participate in onsite meetings with the hotel and client prior to and during the event. 
  • Understand the moves, adds and changes to the event specification that could have an impact on the services and react by effectively communicating appropriate adjustments to the team.
  • Coach the sales team to sell Internet more effectively in line with established procedures.

Network Management:

  • Under direction of local Director and Client Network Services, ensure the readiness of the network infrastructure installation and temporary network equipment by monitoring the functioning of the network, maintaining equipment in working order, replacing damaged components and creating documentation such as port maps, access point layouts, network diagrams and labeling the patch panels and wall outlets.
  • Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider and Hotel IT team in order to facilitate the smooth operation of the network and the highest levels of service.
  • Own the implementation of network configurations and customizations utilizing available self-service tools such as web portals and command line. Submit and manage configurations beyond the scope of self-service tools to the appropriate Network Operations Center and coordinate the implementation of said changes.

Event Support:

  • Under direction of local Director and Client Network Services, plan and execute established event requirements with the highest levels of customer service. Plan, organize and establish the work and supervise any additional team members participating in providing the services. 
  • Setup, configure and test all supplied network and related (i.e. access points, switches, phones, computers, printers, webcasting etc.) equipment including cabling making use of the set standards available. Ensure that the event specifications are understood by key stakeholders.
  • Operate equipment such as video conferencing and webcasting equipment.
  • Utilizing tools provided, create network access codes, connection guides and troubleshoot client provided devices.
  • Own the inventory by accurately forecasting demand, assist with the procurement of suitable subrental or branch equipment (i.e. phones, computers, printers, webcasting etc.) and manage the ordering, quality control, use and safe return of such equipment.
  • Meet with the client post event; provide reporting on bandwidth and device utilization as available

Team Support:

  • Under direction from local Director and Client Network Services, deliver training to local team members on Technical Sales, Network Management and Event Support. Coach their behavior and offer constructive feedback to fuel continuous improvement. 
  • Assist in the general operations of the local business as required by covering shifts, participating in initiatives and offering expertise to continually improve smooth and safe operations.
  • By understanding the general principles involved, assist with troubleshooting back office IT issues such as network connectivity, computer hardware and software problems by identifying the problem, solving locally where possible and escalating to IT where not.

#LI-JA1


Required Experience :

Job Qualifications

  • Bachelor of Science or equivalent in Computer Science or commensurate experience
  • 3+ years of experience in the hospitality industry in a technical role
  • Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer.
  • Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.
  • Networking certifications from Cisco, CompTIA are an advantage

Competencies

  • Attention to Detail
  • Build Teamwork
  • Build Relationships
  • Coaching and Providing Feedback
  • Communication
  • Exceeds Customer Expectations
  • Negotiation
  • Quality Orientation
  • Self-Development


Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

4-5 Hours

Lifting      0 - 15 lbs*

Occasionally

Standing

2-3 Hours

Lifting      16 – 50 lbs*

Occasionally

Walking

2-3 Hours

Lifting      51 - 100 lbs

Occasionally

Stooping

0-1 Hours

Lifting      Over 100 lbs

Never

Crawling

0-1 Hours

Kneeling

0-1 Hours

Carrying Requirements

Frequency

Bending

0-1 Hours

Carrying      0 - 15 lbs*

Occasionally

Reaching (above your head)

0-1 Hours

Carrying      16 – 50 lbs*

Occasionally

Climbing

0-1 Hours

Carrying      51 - 100 lbs

Occasionally

Grasping

0-1 Hours

Carrying      Over 100 lbs

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Continuously

Pushing/Pulling      0 - 15 lbs*

Occasionally

Distance Vision

Continuously

Pushing/Pulling      16 – 50 lbs*

Occasionally

Color Vision

Continuously

Pushing/Pulling      51 - 100 lbs*

Occasionally

Peripheral Vision

Continuously

Pushing/Pulling      Over 100 lbs

Never

Depth Perception

Continuously

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.  

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.



Job Location
New York,New York,US

Position Type
Full-Time/Regular

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Our 8,200 highly trained employees might not take center stage at events, but we make sure they are rewarded for being stars. Competitive salary, a full range of benefits and a true work-life balance are all part of the package.

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A Day In The Life

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  • Sales

    Our passionate sales staff provides frontline exposure for PSAV and works with customers to develop custom solutions to meet their objectives.
  • Technician

    Today’s technology includes dynamic audiovisual, creative, digital, staging and facility services.
At PSAV, we provide quality equipment, memorable service and the latest in technology.
  • Rigging

    Providing customers with access to a robust network of rigging professionals, extensive inventory, and established safety programs is a hallmark of PSAV’s rigging service.
  • Reception

    We offer services to create a seamless extension of your team and serve your guests in the same manner they are accustomed to from your own staff.

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