Sales Manager Hotel ServicesJob ID SALES01505 Date posted 02/20/2019 Location Los Angeles, California Position Type Full-Time
The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV’s sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the PSAV network, leveraging contacts to secure additional opportunities with existing customers.
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
- BS/BA or 1+ years of PSAV or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
Competencies (by Core Values)
- Decision Quality
- Business Insight
- Builds Networks
- Plans and Aligns
- Instills Trust
- Demonstrates Self-Awareness
Early Career Development Programs
PSAV is always looking for talented people who are passionate about creating memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.LEARN MORE
- Technical Specialist Audio Visual (Lighting) Gaylord Texan Audio Visual Specialist 11173254 Texas, United States
- Part Time Technician - Audio Visual - Turtle Bay Rst-Kahuku Part-time Technician, Technician 11169100 Hawaii, United States
- Technical Lead - Audio Visual - Sheraton Dallas Hotel Audio Visual Specialist, Audio Visual Technician 11169097 Texas, United States
- Technical Lead - Audio Visual - Westin DFW Airport Audio Visual Specialist, Audio Visual Technician 11169098 Texas, United States
Your career and ambitions aren’t tied down to one place. We’re the exclusive on-site event technology provider to over 1,500 venues around the world, filling your future with global possibilities.explore locations
Career Path Opportunities
Discover everywhere you can go and the impact you can have. Your career is never limited to one location with PSAV.LEARN MORE
What to Expect
We want to give you a window into our recruitment process to ensure that your joruney to becoming a PSAV team member is a positive experience.LEARN MORE
Sign Up For Job Alerts
Stay connected and receive the latest career opportunities at PSAV.