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Director, Event Technology - Fairmont Le Manoir Richelieu

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Job ID 206996 Date posted 01/04/2019

Position Overview

Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.

Key Job Responsibilities  (Weight %)

Financial and Labour Management  (20%)

Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures.

Sales Management  (20%)

Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property’s market position and share.

Account Management  (20%)

Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, and all vendors. Mentor technicians to also provide this level of customer service.

People Development  (20%)

Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.

Information Management, Reporting and Company Support  (12%)

Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.

Equipment Security/Maintenance  (8%)

Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas.

Job Requirements

Minimum of Associates or Bachelor’s Degree, or equivalent experience.

  • Three or more years of audiovisual technical experience, including at least one year of previous supervisory experience.
  • Completion of P.A.S.S. and other training requirements.
  • Proficiency in the use of audiovisual equipment and company computer software and systems preferable.
  • Effective leadership abilities and customer satisfaction focus.

Required Skills

See Job Description



Required Experience :

See Job Description



Job Location
La Malbaie,Quebec,CA

Position Type
Full-Time/Regular
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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a     company-matching 401(k).

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