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Company Overview

PSAV is a global leader in event experiences. We provide creative, production, advanced technology and staging to help meeting planners deliver more dynamic and impactful experiences at their events. Our team consists of more than 9,000 professionals across 1,500 on-site venue locations and 49 branch offices within the United States, Canada, Mexico, Europe, the Caribbean, and the United Arab Emirates. We support over 1.5 million meetings annually and, on average, are hired by more than 1,100 meeting planners and event organizers each day. PSAV is the trusted partner and exclusive on-site provider of choice at leading venues including Marriott, Hilton, Hyatt, Four Season, Ritz-Carlton, Sheraton, Westin, and Fenway Park. The company is headquartered in Schiller Park, IL near O’Hare airport.

Career Opportunity

Regional Workforce Manager

Job ID 206527 Date posted 11/27/2018

Position Overview

The Regional Workforce Manager will provide leadership to their assigned area and the organization to align field team member resources to an evolving business environment. This role will have oversight and direct involvement with team member hiring, training and scheduling oversight. Regional leadership skills, strategic demand planning and analytics skills will allow this role to provide support and partnership to all levels of management in order to achieve stated goals and KPIs.

Reporting to The Divisional Manager, Workforce Excellence, primary responsibility of this role will be to support an effective labor management culture at PSAV to advance the organization’s strategic objectives.

Key Job Responsibilities

 Regional Event Demand Planning

  • Work directly with regional sales teams to understand future event demand in market
  • Work directly with RDPMs, Project Managers and Venue Teams to ensure that labor planning is taking place for all appropriate events
  • Evaluate the needs of the region and identifying high volume periods as well as working on solutions to satisfy the demand
  • Approval Manager for locations that need to request outside labor resources and use of overtime

Reporting and Data Analysis

  • Create regional reports and make recommendations regarding actions that should be taken including staffing level changes, training, and other actions to improve labor performance
  • Be a subject matter expert for all workforce related reporting, including Ecliptic based reporting

Workforce Related Systems and Process

  • Direct the region to use all scheduling systems, tools and process effectively
  • Be a subject matter expert for Navigator Workforce
  • Understand and implement the LEAP scheduling process

Technician Hiring and Development

  • Be part of the interview and hiring process for all potential new technician candidates
  • Work directly with recruiting regarding the types, skills and key attributes we should be searching for
  • Assist with the onboarding and orientation process for new technician hires
  • Ensure that all new technician hires obtain their level 3 certification in the appropriate timeframe

Required Skills

Required Experience :

Job Qualifications

  • Bachelor’s Degree or equivalent experience
  • 3+ years of Labor Management experience
  • Demonstrated leadership and management skills
  • Regional Management Role/Multi Location Management Role
  • Excel/Data Analysis Skills
  • Event Execution Experience
  • Labor Management Experience
  • Strong written and verbal communication, interpersonal, and customer-service skills
  • Ability to successfully interact and support all levels of management within the organization
  • Strong analytical ability


  • Ensures Accountability
  • Strategic Mindset
  • Collaborates
  • Ownership
  • Drives Vision and Purpose
  • Plans and Aligns
  • Action Oriented
  • Manages Complexity

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Physical Requirements

Hours Per Day

Lifting Requirements



5-6 Hours

Lifting      0 - 15 lbs*



2-3 Hours

Lifting      16 – 50 lbs*



0-1 Hours

Lifting      51 - 100 lbs



0-1 Hours

Lifting      Over 100 lbs



0-1 Hours


0-1 Hours

Carrying Requirements



0-1 Hours

Carrying      0 - 15 lbs*


Reaching (above your head)

0-1 Hours

Carrying      16 – 50 lbs*



0-1 Hours

Carrying      51 - 100 lbs



0-1 Hours

Carrying      Over 100 lbs


Auditory/Visual Requirements


Pushing/Pulling Requirements


Close Vision


Pushing/Pulling      0 - 15 lbs*


Distance Vision


Pushing/Pulling      16 – 50 lbs*


Color Vision


Pushing/Pulling      51 - 100 lbs*


Peripheral Vision


Pushing/Pulling      Over 100 lbs


Depth Perception


*Identifies the physical requirements that team members perform without assistance.



Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment

Choose from one of the following (delete ones not used).  Add additional information, as needed.


Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by PSAV based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

Job Location

Position Type

Featured Jobs

Tremendous Worldwide Growth

Your career and ambitions aren’t tied down to one venue. From Los Angeles to London, we are the exclusive on-site event technology provider to over 1,400 venues globally.

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Comprehensive Benefits

Our 8,200 highly trained employees might not take center stage at events, but we make sure they are rewarded for being stars. Competitive salary, a full range of benefits and a true work-life balance are all part of the package.

PSAV Benefits

Hundreds of Career Paths

Whether you do your best work behind a soundboard or in front of a sales team, PSAV will help you find a career path that leads to personal and professional fulfillment.

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A Day In The Life



  • Sales

    Our passionate sales staff provides frontline exposure for PSAV and works with customers to develop custom solutions to meet their objectives.
  • Technician

    Today’s technology includes dynamic audiovisual, creative, digital, staging and facility services.
At PSAV, we provide quality equipment, memorable service and the latest in technology.
  • Rigging

    Providing customers with access to a robust network of rigging professionals, extensive inventory, and established safety programs is a hallmark of PSAV’s rigging service.
  • Reception

    We offer services to create a seamless extension of your team and serve your guests in the same manner they are accustomed to from your own staff.

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PSAV is always looking for talented people who are excited to help create memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.

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