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Company Overview

PSAV is a global leader in event experiences. We provide creative, production, advanced technology and staging to help meeting planners deliver more dynamic and impactful experiences at their events. Our team consists of more than 9,000 professionals across 1,500 on-site venue locations and 49 branch offices within the United States, Canada, Mexico, Europe, the Caribbean, and the United Arab Emirates. We support over 1.5 million meetings annually and, on average, are hired by more than 1,100 meeting planners and event organizers each day. PSAV is the trusted partner and exclusive on-site provider of choice at leading venues including Marriott, Hilton, Hyatt, Four Season, Ritz-Carlton, Sheraton, Westin, and Fenway Park. The company is headquartered in Schiller Park, IL near O’Hare airport.

Career Opportunity

Director of Production, Exhibits + Specialty Events

Job ID 206625 Date posted 12/03/2018

Position Overview

This is a key position for one of the fastest growing PSAV business units. Direct, manage, and mentor the Exhibits + Specialty Events project management team in successful and profitable execution of projects from concept development while ensuring the utmost customer satisfaction with PSAV’s clients.    Responsible for the day to day management of the E+SE Project Managers including recruitment, screening, hiring and management of full time Project Managers and freelance technical staff. Additionally, this position must work closely with the VP and Sales Director for E+SE's in a collaborative team effort, to win new business. 

The ideal candidate must possess:

  • Strong Production experience is critical, but must be able to pivot to a sales focus with excellent client facing skills 
  • A commitment to PSAV’s Core Values: Deliver World Class Service, See The Big Picture, Value People, Drive Results, and Do The Right Thing.  
  • Must be a "Free Thinker" who is open to exploring new ways of meeting our clients needs, while being innovative in their approach to the business
  • Lead by example to create benchmarks for excellence within the team, and PGE
  • Create a positive and open environment with the team and department focused on driving results, internally and externally

This position will report to the Vice President of Exhibits + Specialty Events

Key Job Responsibilities   



Departmental Management



Manage all aspects of the assigned Production team along with the freelance labor group. Act as liaison between other departments, offices or divisions.  Develop and maintain Standard Operating Procedures for departmental activity. Maintain the E+SE Project Manager Calendar, resolve conflicts and communicate updates/changes to both the Vice President, E+SE and Project Managers.  Review show reports to identify challenges, find solutions and determine training opportunities. Regularly communicate with Project Manager through on site visits, email, phone and regularly scheduled Production Meetings.



Staff Development

Support internal training programs to improve upon project managers skill sets.  Schedule business and approve personal time (vacation etc.) for employees.  Conduct yearly performance reviews with all direct reports.  Working in conjunction with the VP of E+SE, to develop training plans for all E+SE PM’s to ensure maximum workforce flexibility and the ability to support the team, sales, and our clients. Regularly visit show sites to ensure safe, efficient procedures are being followed and ensure best practices are identified and recorded for future training.



Equipment and Labor Management

Review equipment order entry inventory tracking system processes; work with the operations team on any sub-rentals or equipment substitution issues and address all conflicts quickly. Develop standards on how to best manage the freelance labor process to ensure freelance crew is hired in a timely fashion and hire crew locally when possible. Regularly review the freelance labor calendar. Publish, maintain and enforce labor policy guidelines for independent contractors and as-needed freelance labor working our jobs.  Oversee recruitment and engagement of independent contractors and other freelancers we hire.



Project Management/ Sales Support

Provide support, either personally or through delegation to the sales team during preparation of quotes as requested.  Assist in determining requirements for both equipment and labor.  Assist sales team in the specification of event labor requirements to ensure that required margins are met.  Participate in the EPT review process as needed to ensure processes and profit targets are being met.  Assign projects to Project Managers based on factors including existing relationships, area of expertise and personality.  Publish, maintain and adjust schedules, as circumstances require.


Required Skills

Competencies

  • Change Advocate, consistently seeking new and innovative ways of doing business
  • Strong Collaborator: Pulling the E+SE PM and Sales teams together to create solutions
  • Attention to Detail
  • Work to Exceed Internal/External Customer Expectations
  • Commitment to Quality on all levels
  • Decision Making
  • Influence
  • Production Efficiency
  • Problem Solving
  • Staff Development
  • Create and Lead an Energized Teamwork Environment


Required Experience :

Job Requirements

  • High school diploma required
  • 5+ years of project management experience in Corporate Staging or Broadcast industry
  • 8+ years of field experience in Corporate Staging or Broadcast industry
  • Strong written and oral communication skills
  • Positive approach to teamwork, sales and problem solving
  • Strong Client relationship skills
  • Strong technical background
  • Works well under pressure
  • Ability to mutli-task
  • MS Office experience required
  • CAD knowledge and experience required
  • Formal technical training desirable
  • Ability to lift and carry at least 50 pounds occasionally
  • Ability to sit, stand and walk at least 4-6 hours per day
  • Ability to bend, climb, crawl, grasp, kneel, reach and stoop at least 1 hour per day


Job Location
Coppell,Texas,US

Position Type
Full-Time/Regular

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Our 8,200 highly trained employees might not take center stage at events, but we make sure they are rewarded for being stars. Competitive salary, a full range of benefits and a true work-life balance are all part of the package.

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A Day In The Life

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  • Sales

    Our passionate sales staff provides frontline exposure for PSAV and works with customers to develop custom solutions to meet their objectives.
  • Technician

    Today’s technology includes dynamic audiovisual, creative, digital, staging and facility services.
At PSAV, we provide quality equipment, memorable service and the latest in technology.
  • Rigging

    Providing customers with access to a robust network of rigging professionals, extensive inventory, and established safety programs is a hallmark of PSAV’s rigging service.
  • Reception

    We offer services to create a seamless extension of your team and serve your guests in the same manner they are accustomed to from your own staff.

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