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FMAV AV Technician Audio Visual Hotel & Venue

Burnaby, Canada Job ID: FMAVA06878


Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At PSAV, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

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Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technicial Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

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The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.


Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values


How we will positively impact the world

Connecting and inspiring people


What we do every day

Invaluable partner on our customer's journey


The way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • U.S. Benefits

    Medical, Dental, Vision and Life Insurance
    Health Savings & Health Reimbursement Accounts
    Flexible Spending Accounts
    Employee Assistance Program
    Retirement Planning Options (401k)
    Career Wear Reimbursement
    Part Time Regular Benefit Offerings
    Variety of Volunteer Benefits
    Commuter/Transit Benefit

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit Evaluations

  • Training & Development

    Classroom/On the Job Training
    PSAV University
    Career Pathing

  • Mobility

    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Job ID FMAVA06878 Date posted 01/16/2020

Position Summary

Our Technicians focus on audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment.There are also shop and equipment maintenance responsibilities.

This intermediate level role is focused on developing a deep and broad base of skills for technical mastery and an outstanding customer experience.


Event Pre-Production

  • Advance planning with client to recommend appropriate AV and staging solutions on-site
  • Liaise with internal team resources to develop solutions and technical configurations
  • Loading Content onto media servers, computers
  • Project/production management of all events
  • Preparing, labeling and scanning equipment as required
  • Load/unload gear and equipment

Event Execution

  • Provide an outstanding customer experience when in liaison with client and/or venue staff
  • Install, configure, troubleshoot, repair, and replace AV systems and equipment for both live events and conference rooms, for all sizes of events
  • Operate and maintain all formats of AV equipment and provide expertise and guidance to the client
  • Developing leadership skills to provide on-site guidance for crew as required
  • Ensure all venue safety requirements and supplier protocols are adhered to
  • Flexibility to accommodate and deliver last minute changes to meeting requirements
  • Operate lift equipment and delivery trucks in accordance with company safety standards/policies
  • Provide feedback to management with respect to client satisfaction
  • Aid in development and documentation of standards and operating procedures


  • Use research and field experience to provide input on technical equipmentinventory acquisition plans
  • Develop expertise in maintaining, repairing and protecting all equipment


  • Shows up in a professional way, in appearance, communication and execution
  • Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication
  • Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality
  • Remain current with industry technologies, products and trends
  • Support special projects as required
  • Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations
  • Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll
  • Provide routine quality control oversight of the event


  • Professional image and demeanour
  • Technical aptitude
  • Strong problem solving skills
  • Positive attitude
  • Commitment to exceptional customer service / exceeding client expectations
  • Able to work independently and exercise autonomy in decision making
  • Effective team player willing to assist other business areas as appropriate
  • Strong organizational skills
  • Professional communication skills and excellent organizational skills with the ability to manage multiple demands/projects simultaneously
  • Creative and flexible, with the ability to interact with clients and coworkers, often under deadline pressures
  • Be proactive and identify an potential issues during the pre-planning phase of the event with business areas and communicate issues (i.e. equipment failure or last minute revision)
  • Discretion in protecting clients’ confidential information/event content


  • Audiovisual / technical production training and/or expertise
  • Proficient with computer systems used in multimedia production, including web-casting
  • Possess the following functional abilities: lift 50 pounds, walk, stand, and sit for lengthy periods of time
  • Ability to be flexible in working hours and be available to work outside of regular business hours
  • Ability to travel periodically as work dictates

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements



2-3 hours

Lifting 0 - 15 lbs*



4-5 hours

Lifting 16 – 50 lbs*



4-5 hours

Lifting 51 - 100 lbs (2+ persons)



2-3 hours

Lifting Over 100 lbs (2+ persons)



2-3 hours


2-3 hours

Carrying Requirements



2-3 hours

Carrying 0 - 15 lbs*


Reaching (above your head)

2-3 hours

Carrying 16 – 50 lbs*



0-1 hours

Carrying 51 - 100 lbs (2+ persons)



4-5 hours

Carrying Over 100 lbs


Auditory/Visual Requirements


Pushing/Pulling Requirements


Close Vision


Pushing/Pulling 0 - 15 lbs*


Distance Vision


Pushing/Pulling 16 – 50 lbs*


Color Vision


Pushing/Pulling 51 - 100 lbs*


Peripheral Vision


Pushing/Pulling Over 100 lbs


Depth Perception


*Identifies the physical requirements that team members perform without assistance.



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